Frequently Asked Questions

Osprey Pro Program FAQ's

Q: What's the connection between Osprey and Outdoor Prolink?
Outdoor Prolink is a pro purchase website partnered with over 85 brands. We only work with the best brands in the industry and Osprey Packs is a leader! Osprey Pro is one of the pro sites powered by Outdoor Prolink. We offer a quick and friendly application process - apply today.

Q: How significant are the discounts on gear?
Osprey Pro offers members prices at about 40-45% off retail.

Q: Why do I get these incredible discounts?
Osprey Pro is built on a simple marketing premise shared by all its participating manufacturers. The equipment pros choose to use influences the buying habits of the general public. Because of this, it is worth it to the manufacturer to give a significant discount just to get you using their product.

Q: How do I join Osprey Pro?
Click on the 'Register Today' link on the top right of the home page. From there, simply fill out all the required fields and click 'Submit'. As a final step, you will need to send us supporting material that proves to us that you truly do work in the outdoor industry.

Q: What do you accept as supporting material?
Recent pay stub from your employer (feel free to cross out the amount). A letter from your employer (on company letterhead or company email) stating that you are a current full-time employee – this is the same for store employees. Copy of your AMGA membership (Individual Members and above are eligible). Copy of your PSIA or NSP certification. Copy of your ATTA membership. Applications are handled on an individual basis, so if you are having trouble coming up with any of the above, please contact us at info@outdoorprolink.com to explain your situation.

Q: Can I order equipment for my friends and family?
NO. You get these great deals because of your influence in the industry, so this program is for you only (not your girlfriend, buddy, or climbing partner). If we suspect that you have ordered gear for anyone other than yourself, we reserve the right to suspend your account or permanently ban you from the site. Pro deal abuse is a serious issue and we have taken many measures to avoid it at Osprey Pro. Please respect the deal that Osprey is offering by keeping your pro deal to yourself. Any mediation of membership terms will take place in Boulder County, Colorado.

Q: Our company has 30 people who want to sign up... what should we do?
Everyone will need to fill out their own application. This way we can easily keep track of members, and the more organized we are with our members, the better we are at helping them. For simplicity's sake, many companies will send a roster of all their employees so that they need not send proof individually. Once you send in the roster, have your employees apply, and then send an email to apply@outdoorprolink.com explaining they are on a roster.

Q: I used to be a guide, but now I have a 'real job', will I qualify?
Osprey Pro is for paid outdoor professionals, not outdoor enthusiasts. We understand that many people are passionate about their outdoor activities, and have considerable influence on their friend's purchases, even if they are not working as an outdoor professional. However, because of the restrictions placed on the program by our manufacturers, these people will not be permitted into the program.

Q: How are your shipping costs calculated?
All orders are drop shipped directly from Osprey. The shipping costs that we pass on to our customers are a direct reflection of the shipping fees charged to us by UPS and FedEx. Shipping is not part of our profit margin. We will do all we can to keep this number as low as possible, especially on orders with multiple items. Shipping costs are subject to change on large orders after the order is submitted. 

Q: Help! My order is lost or being returned to sender.
If your order is lost and you are sure the address on your order is correct, please contact customer service ASAP so that we may file a claim. If you wait more than 30 days to reach out about a lost order, it may not be covered.

Because this is pro deal, if your order is lost or being returned because you entered an incorrect address or were not there to receive your package, you are responsible for any additional shipping fees. In some cases, Osprey may treat this as a return and credit you for the product less the shipping (and then you can re-order). Please carefully track your package to ensure it is delivered properly. We are not responsible for replacing items that are delivered correctly to the address on your order.

If your order is returned due to mistake by the manufacturer, or if you have any questions about a lost or incorrectly delivered order, please contact customer service.

Q: Why do I see a charge from Outdoor Prolink on my credit card statement?
Have no fear! Your credit card has not been hacked. Osprey Pro is powered by Outdoor Prolink, and Outdoor Prolink processes all transactions. If you have any questions regarding a charge, please contact customer service - we're happy to help!

Osprey Product FAQ's

Q: How do I size myself for a pack?
A: Please refer to our sizing and fitting guide.

Q: How do I choose a hydration reservoir for my pack?
A: Osprey packs are designed to accept most 2 to 3 liter (70 to 100-oz.) hydration reservoirs. For the best fit with any Osprey Pack, try our new Osprey Hydraulics™ Reservoir.

Q: How do I attach my AddOns™?
A: Our accessory packs are equipped with little black plastic rectangular sliders which are attached to webbing located at each “corner” of the AddOns™ pack. Depending on the style of Osprey pack, the sliders on the AddOns™ “button” thru either D-rings, cordelettes, or hypalon strip “button holes” located beneath the pack’s front compression flaps. You’ll need to twist the slider until the narrow side goes completely thru the “button hole”; then twist to its original angle.

Q: What makes your women’s - specific packs unique?
A: Our women’s packs come in torso lengths that best fit women’s bodies. All packs come standard with women’s - specific harness and hipbelt. The women’s harness is narrow at its entry point in the backpanel, and tapers slightly outward below the collarbone to offer more comfort and freedom for the chest area. The women’s hipbelt is canted slightly upward to best cup the hips and is patterned with a narrower profile. Our women’s packs also come in women’s specific colors.

Q: Can I mold my Osprey hipbelt at home?
A: The process of heat molding is delicate and should be done by an Osprey CM Certified Dealer only. Please do not attempt to heat mold your Osprey CM hipbelt at home! Heating the belt in anything other than an Osprey CM Oven could damage the foam and voids the warranty.

Q: Can packs be used as checked luggage on an airplane?
A:Some non-travel packs can be checked with certain precautions. The goal is to protect all straps and buckles from getting caught in any airline baggage machinery. We recommend you use the Osprey Airporter to protect your pack during traveling. Also, we recommend that the following packs should not be checked uncovered: Atmos/Aura, Stratos/Sirrus or Exos packs, due to the design of the suspended mesh backpanel.

Q: Which of your packs are carry-on compatible?
A: In our Travel series, the Meridian 22, Ozone 18, Ozone 22, Contrail 22, Shuttle 22 and Porter 46 all meet maximum legal carry-on requirements. Among our daypacks, most of the bags below 40 liters will meet carry-on requirements. Follow the 22” x 14” x 9” or 45 linear inch total for standard carry-on dimensions, or call your airline for specific guidelines.

Q: Do you offer XS and XL size packs?
A: The packs currently offered in XS and XL are the Xenith/Xena series packs and the Aether 70/85. The Xena and Ariel, specifically designed for women, are offered in an XS size; these packs comes standard with women’s small harness and hipbelt. The Xenith and Aether 70 and 85, designed for men, are offered in the XL size; these packs comes standard with men’s large harness and hipbelt.

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